FAQs

How can I contact Celaré?
You can email us at info@shopcelare.com, where our customer care team will be happy to assist you with anything you need.

Do you ship worldwide?
Yes, we offer international shipping.

Where do you ship from?
We ship from our trusted fulfillment partners in Hong Kong.

Can I change or cancel my order?
We process orders as quickly as possible, so if you need to make any changes or cancel, please contact us within 12 hours of placing your order. After this window, your order will already be in processing and cannot be modified. However, you may return it for a full refund once received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?
Orders are processed Monday through Friday (excluding holidays). Please allow 1–3 business days for processing before shipping. Processing times may be extended during peak or holiday seasons.

How long will it take to receive my order?
Most orders arrive within 2–4 weeks, depending on your location and shipping method. You will receive tracking information as soon as your order ships.

What if I don't receive my order?
If you haven’t received your order within 30 days of shipping, please reach out to us for a full refund.

Will I be charged customs or taxes?
Prices on our site are listed in USD and do not include local taxes or import duties. Depending on your country, you may be responsible for additional customs fees. Please contact your local customs office for more information. Celaré is not responsible for customs delays.

How do I return an item?
To initiate a return, please contact us at info@shopcelare.com with your order number and reason for return. We’ll guide you through the process.

What if the item(s) I received are defective, incorrect, or damaged?
If you received an item that is defective, incorrect, or damaged, please contact us immediately. Include your order number, clear photos of the issue, and a description. We’ll make it right as quickly as possible.

When will I receive my refund?
Refunds are issued to your original payment method. Once we receive your returned item or approve your cancellation, refunds are typically processed within 7–10 business days. If you haven’t seen the credit posted, please check with your bank or card issuer for further details.